Clerk II, Inspections & Compliance (3 Positions)

Clerk II, Inspections & Compliance (3 Positions)
City of Edmonton - Job Number: 43655
Post Date: June 23, 2022
Apply Before: July 5, 2022

Job Overview

Location

Edmonton

Province

Alberta

Salary

$41,690.050

Category

Administration & Operations

Commitment

Full Time

Job Description

Clerk II, Inspections & Compliance
Job Number: 43655

Join the Development Approvals and Inspections Section as an Inspections and Compliance Clerk II! Reporting to the Inspections and Compliance Program Manager, you will provide dedicated administrative support to management, professional, and technical teams across the unit – including Development Compliance, Development Permit and Inspections, Landscaping, and Lot Grading business areas. This role is responsible for a variety of operations and logistics support that is critical to the effective functioning of inspections and compliance teams – including the intake, prioritization, scheduling, and deployment of inspections and enforcement resources, preparation of regulatory documentation, maintenance of critical operating procedures, and acting as the first point of contact to all internal and external inquiries and complaints to the Unit.

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

  • Intake bylaw complaints, and prioritize and schedule inspections and compliance resources – including generating and distributing efficient inspection routes to inspectors
  • Compile and maintain inspections and compliance data from officers and their files, including generating performance reporting and updating job entries and citizen correspondence in POSSE and/or CRM and other enterprise systems used for organizing the unit’s inspections and compliance workflow
  • Act as the first point of contact and provide excellent customer experience for internal and external inquiries – including arranging for collection and collation of witness statements, writing and distributing correspondence to the public, and tracking and organizing Council communications
  • Order and coordinate technology, operational equipment, and personal protective equipment required by inspectors and technical and support staff
  • Schedule meetings, book rooms, create agendas, take minutes and keep the team on track with their identified work priorities
  • Administer and continuously improve the Unit’s physical and electronic filing and records management systems, ensuring document management, retention, disposition, and distribution adheres to FOIP and corporate records management protocols
  • Draft, format, and proofread documents for signatures or approvals, including letters, warnings, violation orders, memos, Council reports, and their attachments
  • Coordinate with a group of Clerks across the Section and Branch to improve and streamline administrative and customer service approaches and processes
  • Support recruitment, including corresponding with candidates to schedule interviews, compiling recruitment packages for hiring panels, and preparing interview rooms and assessments
  • Lead the regular refresh of the Unit’s training materials, standard operating procedures, web content, and 311 scripts
  • Perform other related duties as required

Qualifications:

  • Completion of Grade 12, including business subjects or completion of an appropriate certificate program from an approved business school or college
  • 2 years of progressively responsible and diverse administrative support or clerical experience, including experience in a large organization or the public sector
  • Demonstrated ability to effectively schedule appointments, inspections, meetings, and so forth
  • Strong customer service and conflict resolution skills, including successfully acting as the first point of contact in a high-volume customer service environment
  • Demonstrated ability to prepare and format regulatory, statutory, and confidential documents
  • Intermediate to advanced proficiency with Microsoft Excel/Google Sheets, Microsoft Powerpoint/Google Slides, Enterprise systems such as POSSE, Adobe Acrobat Professional
  • Proficiency with enterprise systems including but not limited to CORES, SPIN, SAP, DRAINS, Pictometry and SLIM
  • Strong analytical thinking and attention to detail
  • Exceptional organizational and time management skills with a demonstrated ability to prioritize high volumes of competing work
  • Knowledge and understanding of public sector government processes including legislation and bylaws governing the business activities of the area such as the City of Edmonton’s Zoning Bylaw, the Drainage Bylaw, and the Municipal Government Act
  • Able to demonstrate initiative, resourcefulness, and proactive identification of continuous improvement opportunities
  • Demonstrated ability to build positive relationships and strong partnerships with team members and customers, and the desire to work functionally in a team environment
  • Responsible and diligent in processing and maintaining all records, ensuring that formats, policies, and procedures are adhered to and standards are maintained
  • Able to handle confidential and sensitive information according to the FOIP Act and corporate guidelines with professionalism
  • Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact Employment@edmonton.ca

COVID-19 Notice: The City of Edmonton has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.

For more information, please refer to our COVID-19 Vaccination Policy (bit.ly/3lKwb6j) and COVID-19 Vaccination Procedure (bit.ly/39BICMt).

Up to 3 permanent full-time positions

Hours of Work: 33.75 per week. The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

Salary: $23.664 – 29.385 (Hourly); $41,690.050 – $51,769.020 (Annually)

Talent Acquisition Consultant: HJM/JB

Classification Title: Word/Data Processing Clerk II
Posting Date: Jun 21, 2022
Closing Date: Jul 5, 2022 11:59:00 PM (MDT)
Number of Openings (up to): 3 – Permanent Full-time
Union: CSU 52
Department: Development Services
Work Location(s): 5th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4

Visit www.edmonton.ca/careers for information on how to apply

Job Overview

Location:

Edmonton

Province:

Alberta

Starting Salary:

$41,690.050

Category

Administration & Operations

Job Type

Full Time

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