Coordinator, Education & Outreach 1
Type of Posting: Internal & External
Location Name: City of Regina, Regina, Saskatchewan, CA
Date Posted: May 12, 2023
Closing Date: June 2, 2023
Profession: Business Professionals
Experience Level(s): Intermediate
Desired Employment Status: Permanent
Education Level(s): University degree in Environmental Studies, Public Administration, Public Relations, or Communications
Job ID: 1420
Waste and Water management is a shared responsibility amongst the City, its residents, and businesses. This position leads the development of the education, outreach and compliance strategies, policies and programs to raise awareness and to bring about behaviour change for more sustainable waste and water management practices within the corporation as well as in the broader community. This position is responsible for providing specialized professional advice to the department and communications in the areas of social based marketing, best practices in leading behaviour changes to support environmental policy and goals. This work is high profile and a politically sensitive area of work. This position reports to the Manager, Program Development & Delivery.
Duties & Responsibilities
- Responsibilities include leading the public education and outreach team in designing, developing, implementing and ongoing delivery of public education and outreach activities to increase the use of more sustainable waste and water management practices to achieve the corporation’s waste reduction, diversion, and water management goals. This includes working with schools, government, industry, community groups, media, and the public as well as other City departments to inform, advocate and promote water and waste reduction to achieve sustainability goals, requiring the incumbent to build and maintain effective relationships. The incumbent is expected to exercise independent judgement, initiative, and decision-making authority to develop proactive programs and respond to public concerns.
- This position leads a team of skilled outreach and education advisors specializing in public outreach and environmental policy. The incumbent is required to lead, supervise and mentor technical and junior staff.
- Leads the development and implementation of public education, outreach, and compliance strategies for various audiences of all ages to advance the understanding and adoption of behaviours that reduce and divert waste, and conserve water to protect our environment that contributes to building a sustainable community.
- Leads the planning, organizing and coordination of a variety of education and outreach events and activities to achieve Waste Plan Regina and departmental goals.
- Develops education programs for schools tied to the school curriculum.
- Utilizes knowledge and understanding of social marketing tools and strategies to convey science-based information in a way that engages public dialogue, shares information or influences behaviour change.
- Collaborates with communications to produce professional quality, creative, visually pleasing, and informative communication materials for the community about waste and water programs.
- Identifies community events that attract the appropriate audience for the intended messages to provide program information.
- Researches, studies, and analyses information to formulate, implement, and evaluate initiatives to advance the corporation’s waste and water management goals. This includes but is not limited to efforts that support achieving City Council’s corporate and community waste diversion, reduction, and sustainability targets.
- Contributes to and supports the facilitation of public participation in the development of new services or bylaw changes to support program goals.
- Manages the compliance programs for residential and non-residential waste service in accordance with municipal bylaws including associated correspondence and record keeping.
- Speaks with customers verbally or through written communication to explain waste collection and other program requirements.
- Researches and compiles economic, demographic, environmental, program and other related data required to support new education and outreach programming.
- Maintains public education, outreach, and compliance databases.
- Works collaboratively with communications to maintain the Branch’s web information on the City website.
- Provides input into studies or special projects undertaken by the corporation or outside agencies on matters related to waste and water management.
- Develops and sustains relationships with businesses, government, media, and the public to further departmental goals related to waste and water management practices.
- Represents the Branch while participating in meetings of Committee and Council, with other departments, at public meetings, and in discussions with consultants.
- Communicates ideas and concepts effectively in oral and written form to a variety of audiences including formal public presentations, written reports, and one-on-one dialogue as well as performs public speaking and media appearances.
- Manages branch responses for service requests within the required response guidelines.
- Collaborates, coordinates and networks with contractors, other professional associations, and community groups to achieve education and outreach goals.
- Manages the public education and outreach team, dedicated advisors as well as employees or volunteers working public outreach events.
- Provides mentoring, training, advice, direction, and corrective discipline to direct reports.
- Summarizes findings and develops and prepares reports with associated recommendations to stakeholders for City Administration, Committees, Council and other government and program-related agencies.
- Performs related work as required.
Knowledge, Abilities and Skills:
- Knowledge of solid waste and water environmental initiatives.
- Knowledge of strategies, techniques, and methods to influence decision-making and behavioural change.
- Knowledge of the principles and practices used to effectively manage projects.
- Knowledge of the general principles of public outreach, education, and engagement.
- Ability to establish and sustain effective working relationships with superiors, subordinates, members of Council, and internal and external stakeholders including businesses, community groups, contractors, government, and the public.
- Ability to develop and facilitate processes and discussions for problem-solving and program delivery through knowledge of participation processes, group facilitation, team building, and group dynamics.
- Demonstrated skill in project management, conducting presentations, participating in and leading discussions in a contentious environment, and communicating ideas and concepts effectively in oral and written form to a variety of audiences including formal public presentations, written reports, and one-on-one dialogue.
- Strong interpersonal skills to work comfortably, courteously, and tactfully with a diversity of audiences, including the public, school-aged children, homeowners, elected officials, management, coworkers, volunteers, people with special needs, and others.
- Ability to work independently demonstrating initiative to achieve work objectives, develop initiatives and programs, use sound judgment, make decisions, and manage time effectively in response to the needs of the Branch and to corporate policies and goals.
- Ability to work effectively and collaboratively with team members and other City departments and outside agencies.
- Excellent oral and written communication skills with an emphasis on public speaking and report writing.
- Strong skills in planning, organization, prioritization, and decision-making.
- Ability to demonstrate leadership and a professional approach, including being results-oriented and displaying initiative, integrity, and enthusiasm.
- Knowledge of the principles of the organization, supervision, and administration, and the ability to effectively apply these principles.
- Ability to promote and adhere to the principles of teamwork including participation, shared responsibility, open communication, trust, and mutual support.
- Ability to work on several projects or issues simultaneously.
- Ability to use Windows-based computer software programs such as word processing, presentation, spreadsheet, database, and email.
- Knowledge of the general rules and regulations of the Provincial Occupational Health and Safety Act as they apply to this position and the ability to develop and ensure adherence to safety procedures within the Section.
Education & Experience
- Typically the knowledge, skills and abilities required for this position require a University degree in Environmental Studies, Public Administration, Public Relations, or Communications with courses in Business Administration, Communications, Adult Education, or other related areas combined with three (3) to five (5) years experience working in a related field developing and delivering public education and outreach programs and coordinating and managing projects, including a minimum of two (2) years experience in a supervisory capacity. Municipal experience is an asset, but not a requirement.
- Must possess a valid Class 5 driver’s license and have a vehicle available for work use (a kilometre reimbursement is provided).
- Ability and willingness to work outdoors at various outreach events and able to work irregular hours including evenings or weekends.
✓ Note: Testing may be done to evaluate knowledge, skills and abilities.
✓ Note: As per the City of Regina’s Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.
✓ Note: Successful candidates will be required to provide proof of acquired education.
Jurisdiction: Civic Middle Management
Division: Citizen Services
Department: Water, Waste & Environment
Hourly Salary: $36.71 – $45.90
Annual Salary: $69,991.00 – $87,513.00
The City of Regina acknowledges that we are on Treaty 4 Territory, and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and the homeland of the Métis Nation. We want to show our recognition and respect to the Nations and the ancestors of this territory, we are grateful for the privilege to be here, to co-exist. We recognize that much of the harms of the past have shaped our relationship; we are committed to our work of building trust. We hope for good and everlasting relationships to create true partnerships with Indigenous peoples.
Regina is committed to employment equity and accessibility. We encourage applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities and persons of all sexual orientations and gender identities/expressions.
Note: The City of Regina strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact Talent at 306-777-7550 or by email at Talent@regina.ca.