Park Administrative Assistant

Maitland Conservation Logo 2024
Maitland Conservation
Post Date: February 1, 2024
Apply Before: March 11, 2024

Job Overview








Administration & Operations



Job Description

Park Administrative Assistant
Full-Time Contract Position (April 2024 to December 2024)

Position Description
39 Week Contract

Reports to: FRCA Park Superintendent
Hourly Rate: $28.68 hourly for 37.5 hours per week

Provide efficient office administration services which support the Conservation Areas operations, team members, and the FRCA Park Superintendent. To provide friendly courteous customer service and coordinate gatehouse office functions.


  • College Certificate in Office Administration or related discipline or equivalent education and experience
  • Minimum 2 years of relevant experience in an office administration or in conservation area operations related environment
  • Ability to preform courtesy and effective customer service
  • Excellent communication skills and the ability to work effectively with colleagues and with the public in a courteous and tactful manner
  • Ability to develop and format professional looking forms, letters, documents and reports
  • Excellent verbal and written communication skills with accuracy in English spelling, grammar and data entry
  • Advanced knowledge of Microsoft Office around Outlook, Word, Excel
  • Excellent time management and organizational skills
  • Valid Ontario Class G driver’s license and clean driving record
  • Current Standard First Aid and CPR certification an asset
  • Ability to work independently within a gatehouse environment, with limited supervision
  • Ability and desire to assist and mentor other gate operation staff when required
  • Must be available to work flexible hours such as daily, evenings, weekends, and holidays
  • Last, but certainly not least, passion, enthusiasm, and a willingness to learn and retain knowledgeable information

Primary Responsibilities:

  • Perform friendly courtesy customer service and reception services to customers inquiring about the conservation area, such as campgrounds, services, access, and information
  • Answering and handling phone and email enquires in a promptly and professional manner
  • Perform and process financial transactions by issuing day-use and campsite permits
  • Perform secure handling of cash and the use of point-of-sale electronic payment
  • Operate and support the campground “Camis” reservation software and perform campground and day use bookings while problem solving any customer related issues
  • Maintain accurate daily receipts and process shift deposits
  • Clearly communicate Conservation Area rules and regulations to visitors
  • Work collaboratively and take direction from the Park Superintendent with respect to the gatehouse operations and administrative support functions
  • Keep Park Superintendent up to date on related issues, concerns and complaints
  • Prepare statistics and financial reports for related correspondence
  • Carry out administrative support as it relates to correspondence, camper agreements, contracts, events, communications, park information, documents, etc.
  • Source out and prepare grant applications
  • Work collaboratively with MVCA Communications to maintain FRCA webpages and social media
  • Assist and/or directly undertake supervising seasonal staff in the gatehouse operations
  • As needed, will perform janitorial maintenance duties such as cleaning/ disinfecting public washrooms and showers, collecting garbage, and other maintenance duties assigned
  • Assist with seasonal staff hiring process
  • Assist as a Health and Safety Representative for the FRCA occupational health and safety risk management, regulations, policies and procedures.
  • Must be available to work both weekends and holidays
  • Perform other duties as assigned

Core Competencies:

Takes personal ownership and responsibility for the quality and timeliness of work commitments; follows organizational guidelines, regulations, and principles; demonstrates reliability and integrity on a daily basis; meets deadlines and follows organizational standards.

Critical Thinking
Monitors and analyzes the internal and external environment to identify current and future opportunities, challenges, and risks; asks questions to gather details and information in order to effectively respond to requests; and uses available tools and resources.

Planning and Organizing
Accurately estimates duration and level of difficulty of tasks and projects and sets goals, objectives, and work plans to complete; responds to positional, and organizational needs by effectively managing priorities and responsibilities; establishes priorities and identifies critical tasks that need to be handled immediately.

Service Orientation
Provides superior service to both internal and external customers; considers the client’s needs when completing work, making suggestions, and providing service typically resulting in client satisfaction; always displays professionalism, respect, and dignity in daily interactions; follows through on commitments and responds timely.

Works cooperatively and effectively with others to reach a common goal; participates actively in group activities fostering a team environment; offers to help and respects contributions of all team members; demonstrates cooperation and supports team decisions.

Not normally subject to ongoing physical or mental fatigue. There may be some fatigue resulting from visual attention to detail, or the physical requirement to unpack supplies, prepare for and tidy up from tasks, prepare large mail outs.

Working Conditions
Indoor gatehouse office environment. May be exposed to difficult customers. Green Patch CSA approved safety boots must be worn. Be able to work outdoors in all weather conditions. Some heavy lifting is required. Maitland Conservation will provide uniform shirts/pants.


  • Must be available to work flexible hours such as daily, evenings, weekends, and holidays
  • Must provide police issued “Criminal Record and Judicial Matters Check

MVCA offers comprehensive health and safety training including on the job training for the operation of grounds maintenance equipment, WHIMIS, First Aid, Health and Safety Training.

Falls Reserve Conservation Area – located at 80900 Falls Reserve Line, Benmiller, Ontario; a 230-acre property situated in the Lower Maitland River Valley and consisting of 170 campsites with both seasonal and transient overnight camping and day use amenities.

Work Period:

  • Early April to December 2024 at 37.5 hours per week (work schedule provided)
  • 9-month duration with possibility for extension.


  • $28.68 per hour based on salary grid
  • Contract, full time, 37.5 hours per week
  • OMERS pension plan eligibility
  • Competitive compensation and Benefit package
  • Free daily access to applicable Conservation Areas

Application Deadline:

  • Monday, March 11, 2024, or until position is filled

To apply: Please send your cover letter and resume in a single PDF or MS Word document addressed to: Jason Moir, Maitland Valley Conservation Authority, email (Subject: Administrative Assistant).

We thank all applicants for their interest; however, only those being considered for an interview will be contacted. Personal information collected will be used solely for applicant selection in accordance with the Municipal Freedom of Information and Protection of Privacy Act. Maitland Valley Conservation Authority is an equal opportunity employer. Accommodation will be provided in accordance with the Accessibility of Ontarians with Disabilities Act (AODA) upon advance notice of
specific accommodation requirements. Please advise us of your needs to ensure your accessibility requirements are accommodated.

Job Overview





Starting Salary:



Administration & Operations

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