Senior Case Management Analyst

Senior Case Management Analyst
Municipal Property Assessment Corporation - Requisition #: MPAC-265-21-2362858
Post Date: September 9, 2021
Apply Before: September 22, 2021

Job Description

Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand?

Become a Senior Case Management Analyst with MPAC

The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day. Learn more >

Here’s what you will do as part of the team:

  • Administer MPAC’s corporate assessment appeals system with external agencies, appellants and tax agents to facilitate the scheduling of appeals on a provincial basis;
  • Advocate on behalf of MPAC and assist Valuation / Other departments on litigation strategy, appeal preparation, and presentation before the Assessment Review Board (ARB);
  • Act as quasi counsel to assist MPAC staff in preparing for pre-hearings, mediations and full hearings/trials (such as, attend hearing events, advocate and negotiate with other parties);
  • Participate in the research, development and implementation of policies and procedures for the court/tribunal process, including all phases of litigation;
  • Participate in the operation and coordination of MPAC’s corporate appeal Work Management System;
  • Deliver training programs for valuation staff regarding new/amended techniques for the administration of appeals and process flow; and
  • Triage issues of appeal raised by tax payers, municipal representatives, and/or tax agents within the statement of issue phase of litigation.

Here’s what you will need to succeed:

  • Completion of post-secondary education in legal studies or a related field;
  • At least three years of experience in property assessment litigation and or related field;
  • Paralegal License – maintaining a membership in good standing – issued by the Law Society of Ontario;
  • Advanced knowledge of the following:
    • Province of Ontario Property Appeal Process;
    • Assessment Review Board Rules of Practice and Procedure;
    • The Assessment Act and the Municipal Act; and
    • Appraisal techniques and theory on the three approaches to value.
  • Exceptional research, analytical and problem solving skills;
  • Excellent communication (both written and verbal), negotiation and interpersonal skills;
  • Proficiency in MS Office suite of applications, such as Word, Excel and PowerPoint;
  • Good organization skills with the ability to work under pressure and meet tight timelines ensuring quality and accuracy; and
  • Ability to travel extensively.

Nice to have:

  • Advanced knowledge of the application of property valuation tools including cost manuals, multiple regression analysis, etc.

What’s in it for you:

  • Competitive compensation
  • Great corporate culture
  • Flexible work
  • Opportunity for growth
  • Strong focus on learning, professional accreditation and mentorship
  • Leading edge technology

Full time MPAC employees also enjoy: competitive benefits package, defined benefits pension plan, three weeks’ vacation to start, parental leave top-up and more.

** Be sure to check out our Senior Case Management Temporary Contract competition as well. Apply to both!

Additional Information:

Posting number: MPAC-265-21
Number of positions: 1
Location: Toronto
Hours of work: 36.25 hours per week
Employment type: Full-time
Branch: Case Management
Department: Legal, Policy and Compliance
Position level and salary: PA5 $76,632
Area of Search: Open

Ready to apply?

Click on this link followed by the “Apply Online” link, create your candidate profile and upload your resume and cover letter by September 22, 2021. Please note, only applications submitted through the Applicant Tracking System will be accepted.

Successful candidates will be required to undergo a background verification with Mintz Global Screening. By applying to this job posting, you are providing your consent to MPAC to share your name, email address and phone number with Mintz, to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC, should you be the successful incumbent.

MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.

Persons with disability who need accommodation in the application process or those needing job postings in an alternative format may email their request to

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.

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Job Type

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