Skills
Training Need Analysis, Stakeholder Management, Risk Management, Change Management, Metrics & Reporting, Post Implementation Support, Leadership Enablement, Employee Engagement, Career Pathways, Develop Policies and procedures, Continious Improvement, Mentorship, Coaching Program, Succession Planning, Attention to Detail, Active Listening, Managing Changing Business Priorities, Resistance Management, Strategic Recommendation, Adult Learning, Instructional Design, Facilitate Workshops (in-person & virtual), Learning Management System (LMS), Building Program & Curriculums, Program Launch & Roll Out Plans, Conduct Focus Group, Relation Building with Stakeholders, Human Resource Business Partners (HRBP), Project Leaders and cross departments
About
With 12+ years of experience architecting enterprise learning ecosystems across municipal government, financial services, and environmental sectors, I bring a strategic and outcomes-focused approach to Learning & Development that drives measurable capability growth at scale. Building high-performing L&D functions — from needs assessment and instructional design through change adoption and program evaluation — is not only my professional expertise, but the work I find most energizing. Organizations that view learning as a strategic lever are where my contributions carry the greatest weight, and my track record of transforming L&D programs into business performance drivers positions me to create immediate, tangible impact on your team.
What distinguishes my approach is the ability to translate complex organizational needs into scalable, inclusive, and measurable learning solutions. At the City of Brampton, I designed and launched a suite of strategic talent programs — including Leadership Development Forums, Performance Management, and Succession Planning — that contributed to a 20% improvement in employee experience outcomes. At GFL Environmental, I stood up a North American L&D function from the ground up, deploying LinkedIn Learning organization-wide within three months and launching six enterprise programs — Onboarding, Mentorship, Change Management, Train-the-Trainer, Succession Planning, and Employee Engagement — in under six months. Across every engagement, structured change management has been central to my practice: applying impact analysis, readiness assessments, and targeted communication planning to ensure sustained adoption of new platforms, processes, and programs — as demonstrated during large-scale Workday and LMS implementations across multiple organizations.
My instructional design practice is grounded in ADDIE and adult learning principles, with hands-on experience producing blended learning programs across ILT, VILT, and eLearning formats using Articulate Storyline, Adobe Captivate, and Camtasia. At RBC, measurable results came consistently: a 30% reduction in learner escalations, a 10% improvement in service order creation efficiency, and two national learning programs delivered end-to-end — on time and within scope — earning a Best Team Player recognition in Q3 2020. Deep fluency in LMS administration and optimization across PeopleSoft, SuccessFactors, Workday, Moodle, Talentlink, LinkedIn Learning, Degreed, and SkillSoft complements a consistent lens of DEI integration and AODA accessibility compliance applied at every stage of program design.
The opportunity to bring strategic L&D leadership to your organization is one I approach with genuine enthusiasm, and I would welcome a conversation about how my experience aligns with your goals. Portfolio examples — including program frameworks, eLearning modules, and change management deliverables — are available upon request.
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