Clerk II, Inspections & Compliance (3 Positions)

Clerk II, Inspections & Compliance
Job Number: 43655

Join the Development Approvals and Inspections Section as an Inspections and Compliance Clerk II! Reporting to the Inspections and Compliance Program Manager, you will provide dedicated administrative support to management, professional, and technical teams across the unit – including Development Compliance, Development Permit and Inspections, Landscaping, and Lot Grading business areas. This role is responsible for a variety of operations and logistics support that is critical to the effective functioning of inspections and compliance teams – including the intake, prioritization, scheduling, and deployment of inspections and enforcement resources, preparation of regulatory documentation, maintenance of critical operating procedures, and acting as the first point of contact to all internal and external inquiries and complaints to the Unit.

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

  • Intake bylaw complaints, and prioritize and schedule inspections and compliance resources – including generating and distributing efficient inspection routes to inspectors
  • Compile and maintain inspections and compliance data from officers and their files, including generating performance reporting and updating job entries and citizen correspondence in POSSE and/or CRM and other enterprise systems used for organizing the unit’s inspections and compliance workflow
  • Act as the first point of contact and provide excellent customer experience for internal and external inquiries – including arranging for collection and collation of witness statements, writing and distributing correspondence to the public, and tracking and organizing Council communications
  • Order and coordinate technology, operational equipment, and personal protective equipment required by inspectors and technical and support staff
  • Schedule meetings, book rooms, create agendas, take minutes and keep the team on track with their identified work priorities
  • Administer and continuously improve the Unit’s physical and electronic filing and records management systems, ensuring document management, retention, disposition, and distribution adheres to FOIP and corporate records management protocols
  • Draft, format, and proofread documents for signatures or approvals, including letters, warnings, violation orders, memos, Council reports, and their attachments
  • Coordinate with a group of Clerks across the Section and Branch to improve and streamline administrative and customer service approaches and processes
  • Support recruitment, including corresponding with candidates to schedule interviews, compiling recruitment packages for hiring panels, and preparing interview rooms and assessments
  • Lead the regular refresh of the Unit’s training materials, standard operating procedures, web content, and 311 scripts
  • Perform other related duties as required

Qualifications:

  • Completion of Grade 12, including business subjects or completion of an appropriate certificate program from an approved business school or college
  • 2 years of progressively responsible and diverse administrative support or clerical experience, including experience in a large organization or the public sector
  • Demonstrated ability to effectively schedule appointments, inspections, meetings, and so forth
  • Strong customer service and conflict resolution skills, including successfully acting as the first point of contact in a high-volume customer service environment
  • Demonstrated ability to prepare and format regulatory, statutory, and confidential documents
  • Intermediate to advanced proficiency with Microsoft Excel/Google Sheets, Microsoft Powerpoint/Google Slides, Enterprise systems such as POSSE, Adobe Acrobat Professional
  • Proficiency with enterprise systems including but not limited to CORES, SPIN, SAP, DRAINS, Pictometry and SLIM
  • Strong analytical thinking and attention to detail
  • Exceptional organizational and time management skills with a demonstrated ability to prioritize high volumes of competing work
  • Knowledge and understanding of public sector government processes including legislation and bylaws governing the business activities of the area such as the City of Edmonton’s Zoning Bylaw, the Drainage Bylaw, and the Municipal Government Act
  • Able to demonstrate initiative, resourcefulness, and proactive identification of continuous improvement opportunities
  • Demonstrated ability to build positive relationships and strong partnerships with team members and customers, and the desire to work functionally in a team environment
  • Responsible and diligent in processing and maintaining all records, ensuring that formats, policies, and procedures are adhered to and standards are maintained
  • Able to handle confidential and sensitive information according to the FOIP Act and corporate guidelines with professionalism
  • Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact Employment@edmonton.ca

COVID-19 Notice: The City of Edmonton has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.

For more information, please refer to our COVID-19 Vaccination Policy (bit.ly/3lKwb6j) and COVID-19 Vaccination Procedure (bit.ly/39BICMt).

Up to 3 permanent full-time positions

Hours of Work: 33.75 per week. The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

Salary: $23.664 – 29.385 (Hourly); $41,690.050 – $51,769.020 (Annually)

Talent Acquisition Consultant: HJM/JB

Classification Title: Word/Data Processing Clerk II
Posting Date: Jun 21, 2022
Closing Date: Jul 5, 2022 11:59:00 PM (MDT)
Number of Openings (up to): 3 – Permanent Full-time
Union: CSU 52
Department: Development Services
Work Location(s): 5th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4

Visit www.edmonton.ca/careers for information on how to apply

Manager, Transit Operations

Manager, Transit Operations
Public Works Department
Exempt

GENERAL DESCRIPTION:

The Manager, Transit Operations, oversees a fast-paced team of operations, planning and support staff. This charismatic and visionary leader is responsible for setting the tone and pace of changes while leading transit operations into the future within the Regional Municipality Wood Buffalo. This would include implementing master plan data, driving technological change, providing and developing leadership growth opportunities and staff cohesion while fostering positive working relationships at all levels within transit, the rest of the Municipality, and the community. Working closely with the Senior Manager, Transportation, and Facilities, the manager  establishes departmental objectives, budgets, and safety metrics to ensure employees are carrying out the proper functions to ensure the branch provides efficient service delivery.

RESPONSIBILITIES:

Departmental Management: Assists with overall program service delivery. Manages through direct involvement in daily operations, budgeting, and strategic planning of the overall design and deployment of all department initiatives. Ensures all programs are developed according to legislation, industry standards, and best practices.

Leadership: Takes a lead role in developing and implementing innovative and practical approaches to department initiatives to ensure all employees are working proficiently and effectively in a productive environment. Recruits, trains, and mentors staff. Leads staff in the delivery of advice, recommendations, and decision support.

Implementation of Strategies: Analyzes data and information to forecast community and partner needs. Remains aware of current and emerging industry trends that drive service and provides recommendations that benefit municipal operations, staff, and the community. Consults and liaises with internal stakeholders, government, other municipalities, local organizations, the non-profit sector, and other community groups in relation to transit operations. Monitors issues and provides information and support to community groups.

This position is primarily based in an office environment; however, some field visits, extended hours, and business travel within the region may be required.

QUALIFICATIONS:

  • Highly developed analytical, critical thinking, and interpersonal skills, with political awareness and sensitivity.
  • Ability to establish and maintain effective working relationships with managers, employees, leaders, and external contacts and interacts in a manner that builds trust, credibility, and rapport.
  • Strong leadership, interpersonal and conflict resolution skills.
  • Considerable knowledge of safe maintenance operations and practices pertaining to passenger transportation operations environments.
  • Ability to empower people, and use innovative approaches in situations involving rapid change, shifting priorities, and/or simultaneous demands.
  • Negotiation, investigation, mediation, and facilitation skills.
  • High emotional intelligence capacity including the ability to deal effectively with ambiguity.
  • Strong organizational and planning skills combined with an expert level approach to managing long-term change and adapting to changing priorities.
  • Well-developed project management competencies.

EDUCATION AND EXPERIENCE:

  • Degree in Business Administration, Commerce, or related field is required.
  • Seven (7) or more years of progressive experience in a passenger transportation operations/contract management position with a minimum of three (3) years of experience as a leader.
  • Experience working in a public sector environment with unionized and non-unionized employees considered an asset.
  • An equivalent combination of education and experience may be considered.

OTHER REQUIREMENTS:

  • A valid Alberta Class Five (5) Operator’s Licence is required.
  • Ability to provide a Criminal Record Check for review and acceptance.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible and accountable for knowing and working in accordance with the Health and Safety Directive. As per section 2 of the Occupational Health and Safety Act, the incumbent shall ensure while in the employ of the Regional Municipality of Wood Buffalo the health and safety of employees, contractors, and the public.  This position is employed in a supervisory capacity. As such the employee is required to obtain additional safety training in accordance with municipal procedures and directives.

Requisition ID: 500
Affiliation: Exempt
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Department/ Branch: Public Works, Transit
Job Location: Fort McMurray
Salary Range: Competitive Salary
COLA: Bi-Weekly – $480
Closing Date: Open Until Filled
Posting Type: Internal and External

To apply: Please visit our website at jobs.rmwb.ca
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted.  Late applications will not be accepted.